QDBug bug and Indcident Tracker for phpBB3

Application Guide

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QDBug 1.0

QDBug Guide

QDBug is a simple and easy to use bug and incident tracker.

QDBug uses phpBB3 as it's back-end. See requirements.

Incident and bug tracking is enabled by defining forums as either bug or incident forums.

The primary difference between bug and incident tracking forums is visibility and accessibility. Incident tickets can only be listed and accessed by a forum's moderators or the ticket originator. Incidents track your private incident correspondence with your clients. Bugs, on the other hand, are for public consumption.

Features

Assign issue originator and moderator

For each issue ticket the originator (client) can be changed and a moderator assigned is the manager

History and auditing

Ticket history can be viewed for users and ticket managers.

User's or moderators viewing tickets have the option to only view the ticket history. The ticket history includes only those posts that have caused status changes to the ticket.

Status changes are implemented by posting replies to the ticket topic. Each post that changes the status or properties of a ticket are suffixed with an audit.

Incident and bug tracking per forum

Define forums as bug or incident tracking forums

Management screens

Management screens are available for users and ticket manager.

Users can view their incidents in the User Control Panel (UCP). Moderators can view bug and incident tickets assigned to them in the Moderator Control panel (MCP)

Ticket filtering

Ticket views can be filtered with several filters

Installation

Installation: Instructions for installing QDBug.

Requirements & download

Libraries

QDBug 1.0 Library (281Kb, 86Kb gzipped/compressed)

phpBB3 (7.49Mb, 2.17Mb gzipped/compressed)

QDBug requires a running version of phpBB's phpBB3 forum software to be installed on your server to operate.
Note: QDBug is a self contained module and is not physically installed into phpBB3.

Remarks & Known issues

Pentagate actively uses the QDBug Incident Tracker in it's own web development projects. We take any bugs in our software seriously. Please report any bugs you encounter here.


	Application Guide Collapse All QDBug 1.0 QDBug Guide QDBug is a simple and easy to use bug and incident tracker. QDBug uses phpBB3 as it's back-end. See `requirements`. Incident and bug tracking is enabled by defining forums as either bug or incident forums. The primary difference between bug and incident tracking forums is visibility and accessibility. Incident tickets can only be listed and accessed by a forum's moderators or the ticket originator. Incidents track your private incident correspondence with your clients. Bugs, on the other hand, are for public consumption. Features `Assign issue originator and moderator` For each issue ticket the originator (client) can be changed and a moderator assigned is the manager `History and auditing` Ticket history can be viewed for users and ticket managers. User's or moderators viewing tickets have the option to only view the ticket history. The ticket history includes only those posts that have caused status changes to the ticket. Status changes are implemented by posting replies to the ticket topic. Each post that changes the status or properties of a ticket are suffixed with an audit. `Incident and bug tracking per forum` Define forums as bug or incident tracking forums `Management screens` Management screens are available for users and ticket manager. Users can view their incidents in the User Control Panel (UCP). Moderators can view bug and incident tickets assigned to them in the Moderator Control panel (MCP) `Ticket filtering` Ticket views can be filtered with several filters Installation Installation Instructions for installing `QDBug`. Requirements & download `Libraries` QDBug 1.0 Library (281Kb, 86Kb gzipped/compressed) phpBB3 (7.49Mb, 2.17Mb gzipped/compressed) `QDBug` requires a running version of phpBB's phpBB3 forum software to be installed on your server to operate. Note: `QDBug` is a self contained module and is not physically installed into phpBB3. Remarks & Known issues Pentagate actively uses the `QDBug Incident Tracker` in it's own web development projects. We take any bugs in our software seriously. Please report any bugs you encounter here.